Privacy Policy

Last updated: 2026-10-03

1. Data Controller

The data controller for this Service is:

  • Company: AISLIDE
  • Registered address: AISLIDE, [Street Address], [City, Country]
  • Privacy contact: privacy@aippt.com
  • DPO: Not applicable

2. Information We Collect

2.1 Information you provide:

  • Account information: Email address, display name, password (encrypted)
  • Payment information: Transaction amount and status. We do not store full card numbers — card data is handled by our payment processor (see Section 5).
  • Communication records: Emails, support tickets, and feedback you send us

2.2 Information we automatically collect:

  • Device and network: IP address, device model, OS, browser type, timezone
  • Usage behavior: Page visits, feature usage, session duration
  • Logs: Request timestamps, error logs, performance data

3. How We Use Your Information

Purpose Legal Basis
Providing and maintaining the ServiceContract performance
Billing and payment processingContract performance
Customer supportContract performance / Legitimate interest
Service notifications (billing, security, policy updates)Legitimate interest
Security and fraud preventionLegitimate interest
Product improvement and analyticsLegitimate interest
Legal complianceLegal obligation

We may anonymize or aggregate data for statistical analysis. Such data cannot be linked to an identifiable individual.

4. Cookies and Tracking

Type Purpose Can be disabled
Strictly necessaryLogin session, core functionalityNo
FunctionalLanguage preferences, personalizationYes
AnalyticsAnonymous usage statistics, product optimizationYes
MarketingTargeted advertising and performance measurementYes

You can adjust your cookie preferences through your browser settings or our Cookie Preference Center.

5. Data Sharing and Disclosure

We do not sell your personal information, including as "selling" is defined under applicable laws such as the CCPA. We only share data in the following circumstances:

  • Service providers: Cloud computing, payment processing, customer support, and analytics vendors, bound by confidentiality agreements. Payment card data is handled exclusively by our PCI-DSS-compliant payment processor — Creem — and is never stored on our servers.
  • Legal and regulatory requirements: When required by law, court order, or legitimate government request.
  • Business transactions: In the event of a merger, acquisition, or similar corporate transaction, with advance notice and continued protection obligations.
  • With your consent: For any other purpose beyond those listed above, only with your explicit prior consent.

6. Data Security

  • Transmission encryption: TLS / HTTPS for all data in transit
  • Storage security: Passwords and sensitive data are encrypted or hashed
  • Access control: Least-privilege principle; employees sign confidentiality agreements
  • Regular security audits and vulnerability scanning

In the event of a security incident affecting your rights, we will notify you and relevant regulators within 72 hours of discovery, as required by applicable law. Please keep your account credentials secure and do not share them with anyone.

7. Data Retention

Data type Retention period Action on expiry
Account informationWhile active; 90 days after account deletionDelete or anonymize
Transaction recordsAs required by law (typically 5–7 years)Delete or archive
Support records3 yearsSecure deletion
Security audit logs12 monthsSecure deletion

8. Your Data Rights

To exercise any of the following rights, contact us at privacy@aippt.com. We will process your request within 30 calendar days.

  • Right to be informed — know what data we collect and how we use it
  • Right of access — receive a copy of your personal data
  • Right to rectification — correct inaccurate or incomplete information
  • Right to erasure — request deletion of your data under specific conditions
  • Right to restrict processing — pause data processing under specific conditions
  • Right to data portability — receive your data in a machine-readable format
  • Right to object — object to processing based on legitimate interest or marketing
  • Right to withdraw consent — withdraw consent for processing based on consent at any time

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with your local data protection authority.

9. Marketing and Opt-Out

With your consent, we may send you marketing communications about our products and services. You can unsubscribe at any time by clicking the "unsubscribe" link in any email, disabling marketing notifications in your account settings, or contacting us. Opting out does not affect service-related notifications such as billing or security alerts.

10. International Data Transfers

Our servers and partners may be located in [e.g., Singapore, United States]. When data is transferred internationally, we protect it through: Standard Contractual Clauses (SCCs) with data processing agreements, transfers only to recipients with equivalent protection levels, and/or adequacy decisions where available.

11. Children's Privacy

This Service is intended for users who are at least 18 years old. We do not knowingly collect information from users under this age. If you believe your child has provided us with personal information, please contact us immediately at support@aippt.com and we will promptly delete it.

12. Third-Party Links and Services

This Service may contain links to third-party websites or integrate with third-party services. This Policy applies only to information we directly collect. We are not responsible for the data practices of third parties and recommend reviewing their policies before use.

13. Policy Changes

We may make material changes to this Policy at any time. Material changes will be communicated at least 15 days in advance via email or platform notice, and the "Last updated" date at the top of this page will be revised. Your continued use after the effective date constitutes acceptance of the revised Policy.

14. Contact Us